Cyberghost review & our extensive experience with this VPN service

30-Jan-2020

Cyberghost is a VPN service that operates from Romania. They mainly focus on the user friendliness of their service and software. At Cyberghost it is possible to connect to 7 devices at the same time with 1 subscription. This is a nice number for people who want to use multiple devices at the same time via a VPN or when you might want to share 1 subscription with others. The operation and features of this service are described in detail and clearly below in the CyberGhost review. Discover our experience and choose for yourself if this VPN service is something for you.

Cyberghost review & our extensive experience with this VPN service

Servers

The VPN service has no less than 58300 servers spread over 90 countries in which 112 locations are used again. These are a lot of servers and also more than enough locations for most people who want to use a VPN connection. So you can easily see geographically blocked content from all over the world with CyberGhost VPN. From abroad you can for example watch Dutch TV because there are plenty of CyberGhost VPN servers in the Netherlands. On the CyberGhost website you can also easily see how busy each server is. This way you can easily determine which server you can connect to. Also on this map you will notice that in some parts of the world there are less servers than in other parts of the world. This can be annoying when you are at a location where there is no VPN server nearby, this can reduce the speed of a VPN connection, in Africa and Asia this is for example the case.

Using CyberGhost

CyberGhost has very good applications for all known devices and operating systems. For Windows, MacOS, IphoneIpad and Android devices there is an easy to use application that allows you to use all the possibilities of the CyberGhost VPN connections. CyberGhost's software is innovative and differs from the software of other providers in many areas. The software has improved a lot lately and that has been to the benefit of the service. What these improvements all mean you can read and see on the images below.

CyberGhost for Windows and MacOS

CyberGhost has not been idle in terms of design and usability of the Windows and MacOS VPN application. It has been continuously improved recently. The latest version, version 7, works very well in our experience. The screenshots below are made in Windows, but on MacOS it looks the same and has the same functions. As soon as you start up the software you enter the screen which allows you to easily connect to the best server. This server is considered to be the best because of the speed and crowds on that server. Often this will be a VPN server that is geographically close; this will probably give you the highest speed. You can also choose popular servers in the standard screen; for example to stream the American Netflix or to watch BBC iPlayer. Below you will see 3 screenshots of the window that you see when you start up CyberGhost. When you click on "More servers" the screen flips out and you have an extensive choice of all server locations that CyberGhost has. The number of servers and the number of locations available is very large. They also have special torrent VPN servers and special streaming VPN servers. These can be found under the relevant tab on the left. In the tabs on the left you can also set other options. Under the tab "connection features" you can enable an ad-blocker, block all tracking attempts and force https connections. These are good options and we recommend that you enable these options if you want to protect your privacy better. Under "Smart rules" you can also set CyberGhost to start automatically when starting Windows or MacOS. You can also choose to have a VPN connection made automatically when starting CyberGhost. In Settings you have the possibility to set up more technical issues. Not many people will use it, but for people who want a lot of control over their VPN connection this is a great option.

CyberGhost on your smartphone and tablet

For Android and iOS (iPad and iPhone) apps are available to use the internet securely with your mobile devices. These apps are just as intuitive as the applications on the computer and laptop. These are available in the Google Play Store as well as in App Store for Android and iOS respectively

. For this CyberGhost review of 3 screens in Android we made a screenshot. This way you can see how the app roughly works. On iOS the screens look the same. Furthermore you have the possibility to set how CyberGhost reacts on wifi networks. All in all our experiences with the CyberGhost applications for iOS and Android are very good.

Chrome in Firefox extensie

CyberGhost VPN has created an addon and extension for Firefox and Chrome respectively. The browser extension and addon give you a new ip address for the outside world and encryption is added to your data traffic via the browser. All in all we consider this addon and extension as a plus in this CyberGhost review. Especially since both are free to install and free to use. Just be aware that this addition to your browser does not give you the same complete security and anonymity of a complete installation of CyberGhost VPN.

Other operating systems

Other systems on which people often want to use a VPN connection are often Linux systems. For example, Linux can be installed on a laptop or computer. But also on more exotic devices like the Raspberry Pi and several other systems Linux is used as operating system. CyberGhost offers as one of the few VPN providers a very good possibility to easily get the VPN working on Linux devices. For example it is also very easy to connect to a CyberGhost VPN server with Kodi or Openelec. This is also one of the reasons CyberGhost 1 of the best VPN's for Kodi in our opinion because in the dashboard of your CyberGhost account on the website you can create configuration files. These configuration files can load exactly the right settings on the device you want to connect to. This is something they have done very cleverly and well at CyberGhost.

Speed of CyberGhost servers

The speed of CyberGhost has improved since the last adjustments in the company. More servers around the world have been added and the servers have all been updated, making it all much faster. This is really noticeable. In addition, the free subscription of CyberGhost has ceased to exist. This means a lot less people are using the servers of CyberGhost which also has a positive effect on the speed and stability. The speeds have proven to be really good in our test. By default our connection has a maximum download speed of 251,8 Mbps and a maximum upload speed of 37,2 Mbps. During our multiple test connections with CyberGhost we saw very good speeds. We arrived at an average download speed of 131,4 Mbps and an upload speed of 32,2 Mbps. This is very good compared to other VPN providers.

Privacy and security of CyberGhost

As far as technical security is concerned, CyberGhost has taken good care of it. By default the OpenVPN protocol is used in the software of CyberGhost. The OpenVPN protocol is known to be very secure. And 256-bit AES encryption is used. Nobody would be able to decipher this data without a password. The PTPP and L2TP standards can also be used but are less secure and should be avoided as much as possible when using a VPN for your privacy. The head office of CyberGhost is located in Romania. Here the rules on data retention are much less strict than in many other countries in the world. CyberGhost issues a transparency report every once in a while telling you how many times agencies have requested personal information. This mainly concerns DMCA requests and requests from the police. You can also find out what response they send back to the requesting party by default. The bottom line is that they do not keep logs and therefore cannot share information. In addition, they indicate that if, for example, the American police want to know something, they have to arrange it through the Romanian authorities.

Automatic connection

Only for the Windows software, CyberGhost has an option in the software with which you can choose to have CyberGhost start automatically when Windows starts. Furthermore there are no options to automatically connect to a VPN server. This in itself is not a disaster but in our opinion a missed opportunity.

Killswitch

The Cyberghost software does have a killswitch, an option that blocks all traffic as long as there is no VPN connection. This option is only called "Secure Connect" by CyberGhost. This option is enabled by default and works on Android, iOS, Windows and MacOS.

Force good DNS

In the settings, you can specify that a CyberGhost DNS server is necessarily used. This option is enabled by default. This way a DNS leak is prevented, something that can expose your surfing behavior.

Watching Netflix via CyberGhost

For looking at the American Netflix, CyberGhost has deployed several servers especially. In the software you can filter on streaming servers. These are servers that are specially set up to be able to view different geographically blocked content from all over the world as well as possible. Because Netflix tries to block VPN users from their service we have extensively tested if they are able to do this with CyberGhost users. After 3 days of watching the American Netflix through the CyberGhost servers we can say that CyberGhost works well to watch Netflix. CyberGhost itself says it is actively trying to bypass the VPN blockage which Netflix is trying to maintain, so it seems to be working fine, but it should be noted that Netflix is actively trying to block VPN connections. CyberGhost may work today and not tomorrow. On the other hand CyberGhost is working on a new solution to make Netflix accessible for its users. Moreover CyberGhost has so many servers that there are always several with which you can watch Netflix, Netflix can never block them all at the same time.

Dedicated IP address of CyberGhost

Nowadays, it is also possible to obtain a dedicated IP address from CyberGhost. The advantage of a dedicated IP address is that you can whitelist your VPN IP address on certain online services. In addition, it remains possible to reach your computer connected to a VPN from the outside. Something that is not possible with a VPN with a shared or shared IP address. The cost for such a dedicated IP address is currently $5 per month. In comparison to other VPN providers who offer a dedicated IP address, this is a common amount.

Torrent via Cyberghost VPN

As you've read above, Cyberghost has a good privacy policy. For downloaders this is nice to know. If you want to use Bittorrent over the CyberGhost VPN connection you are stuck with certain servers. So you can't download torrents from every server of CyberGhost. Luckily there are more than enough servers available that you can use for your Bittorrent downloads. In the software, you can easily see on which server it is allowed, so you can easily select when you want to download with Bittorrent.

Costs CyberGhost

The costs of CyberGhost are clear, there are basically 4 options. All packages have the same functionality, however the price per month is determined by the length of the subscription you take out. The longer you have a subscription the lower the price will be, so for a 1 month subscription you pay €12,99 per month. But when you take out a 3 year subscription, you only pay $2,75 per month. There are also subscriptions that can be taken out for 1 or 2 years. A 1-year subscription will cost you $5,99 per month and a 2-year subscription will cost $3,69 per month. Especially the costs for a 3-year subscription are very attractive for a VPN service, compared to for example ExpressVPN the costs are very low. According to us CyberGhost is one of the best cheap VPN's. Below you can see a screenshot of the prices of the CyberGhost website.

45 Days not good money back guarantee, CyberGhost trial

With each subscription you have the possibility to ask for a refund within 45 days. This can be done without giving a reason and is easy to do. If you are not satisfied you will not lose any money if you indicate this within 45 days. These 45 days can be seen as a kind of free trial period during which you can test CyberGhost without any obligation. We don't completely agree with this, because you have to pay before you can test CyberGhost for 45 days for free.

Free CyberGhost

Previously, CyberGhost also had a free subscription. With this subscription you could make limited use of the possibilities of CyberGhost's VPN connections and apps without having to pay. Nowadays this is no longer the case, you need to purchase a paid subscription immediately if you want to use CyberGhost. However there is the previously mentioned 45 day money back guarantee.

Conclusion, our experience with CyberGhost

CyberGhost has a nice service. There are a lot of servers spread over a lot of locations. This means that a server can always be found nearby for a fast connection. The policy they use to value the user's privacy seems to be very much in order. It helps that the head office is located in Romania. We have not been able to find any messages on the internet announcing that the privacy of users has been compromised. The infrastructure could be a bit better, on some servers around certain times the connection can be a bit slow. Luckily you can always switch servers easily with the fantastic software that can be downloaded from the CyberGhost website. The experience with CyberGhost VPN during the review period has generally been very good. We can highly recommend this service, especially since the service has a 30 day money back guarantee.

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